FAQ
HAVE QUESTIONS?
We have the answers! If you can't find the answers here, please give us a call during our office hours.
COVER-TECH PRODUCT INFORMATION
ARE ASSEMBLY INSTRUCTIONS INCLUDED WITHIN THE SHIPPING PACKAGE?
Yes. All packages have assembly instructions included within the shipping container at no extra cost
WHAT TOOLS ARE REQUIRED TO ASSEMBLE THE PRODUCT?
The tools required vary by product, however, several combination wrenches, mallet, screwdrivers, cordless drills, and a step ladder are typically required. Larger shelters require additional equipment.
HOW MANY PEOPLE ARE REQUIRED TO ERECT THESE SHELTERS AND BUILDINGS?
Smaller shelters can be erected with (2) physically capable adults. Larger products may require up to 3-4 capable adults.
HOW MUCH TIME DOES IT TAKE TO ERECT MY PRODUCT?
Smaller buildings (10' wide or less) can be erected in 2 - 6 hours. Medium sized products may require 1 - 2 full days. Larger products may require 2 - 4 days.
HOW IS MY SHELTER SECURED (ANCHORED)?
Auger anchors are used for Blizzard model garages. Duck-bill cable anchors are used for Single Car, RV and Two car garages.
ARE THE COVERS UV PROTECTED?
Yes. The covers and panels have UV protection agents to resist fading and damage from sunlight.
IS MY BUILDING CORROSION RESISTANT?
Yes all frames are galvanized steel.
CAN THESE STRUCTURES BE ERECTED ON ANY SURFACE?
We supply ground anchors for a standard installation on a gravel pad. This packaged can be substituted for cement anchors. Customers make their own wood base will need to supply their own mounting hardware.
ARE THEIR SNOW AND/OR WIND LOAD RATING WITH THESE PRODUCTS?
Although these products perform well under snow and wind meant for Canadian winter conditions they do not come with engineered certifications. We make no warranty statements or guarantees against snow or wind loads.
An engineer’s stamp for wind/snow loads only come with our larger trussed frame buildings. See fabric building page.
DO I NEED A BUILDING PERMIT TO PLACE ONE OF THESE UNITS ON MY PROPERTY?
The majority of the time, building permits for portable garages are not needed due to the "temporary nature" of these structures. However, we recommend consulting with local authorities prior to purchase.
For anything on the Fabric Building page a permit is normally required.
WHAT IS THE LIFE EXPECTANCY OF THE COVER FOR MY GARAGE?
Blizzard Portable Garage model : 6 – 7 years. Please note, the cover for Blizzard model is Canadian made.
All Canadian made Portable Garage: 12- 15 years.
CAN I ORDER THE BUILDING IN A FLAME-RETARDANT FABRIC?
Yes this available at an additional charge.
CAN I ORDER REPLACEMENT COVER FOR MY PORTABLE GARAGE FROM OTHER BRANDS?
Yes. We design and manufacture a replacement cover for most any frame design. Whether you purchased your fabric shelter from us or our competition we will be glad to help. We recommend you to call us at our toll free number 1-888-325-5757 for your replacement covers.
CAN I ORDER CUSTOM TARPS & COVERS?
Yes. We manufacture just about anything in the industrial fabrics industry. You can see different type of custom tarps & covers list on our custom tarps page.
DO YOU HAVE ANY VIDEO PUTTING UP THE GARAGE?
We currently don't have one. But our great customer had uploaded a timelapse assembly video to do their own Cover-Tech Portable Garage on youtube. Here's the link to their video: https://www.youtube.com/watch?v=eq1LGRh6McQ
COVER-TECH DELIVERY INFORMATION
WHEN WILL I RECEIVE MY ORDER?
Cover-Tech Inc. offers a variety of products, many of them custom so lead times vary depending on the product. Typically the delivery time is 2 -3 weeks.
We can accomodate rush orders, just give us a call at our toll free number 1-888-325-5757
TO WHICH COUNTRIES DO YOU DELIVER?
Cover-Tech Inc. ships to Canada and the US on a daily basis. Shipping to any other country is an option but as we are based in Canada it could be more costly.
To be sure please fill out our contact form with the product and shipping address and our sales staff will contact you with an exact shipping quote.
WHAT IS THE SHIPPING POLICY TO THE USA?
All fees for duty/brokerage are contained in the shipping quote, Cover-Tech Inc. arranges the shipping and clearance of the product into the US. For smaller packages that can ship with the standard postal service only the address and phone number of the customer is required. For larger Fed-Ex and transport shipments personal information/identification may be required such as social security numbers or federal tax ID for custom clearance purposes.
WHAT ARE THE SHIPPING COSTS TO CANADA AND THE USA?
Shipping fees depend on the product and location. Please fill out a contact form from out site with the address and product of interest and our sales staff will reply promptly with an exact shipping cost.
HOW IS MY ORDER DELIVERED?
For portable garages, awnings, gazebos and large tarp orders these are shipped via full scale transport trucks. For smaller tarps orders these are shipped via Post or Fedex. Customers must be present to take delivery.
HOW CAN I CHECK THE DELIVERY STATUS OF MY ORDER?
After the order is placed you will receive a confirmation email. When the order is shipped you will receive an email with your tracking number and link online to track the shipment. If you have questions at any time on an order please either email us at admin@cover-tech.com or call us at 1-888-325-5757.
WHAT HAPPENS IF THERE IS NO ONE AVAILABLE TO ACCEPT THE DELIVERY?
It is the customer’s responsibility to make sure they are present to sign for the delivery or have someone to sign on their behalf. We do provide tracking information that provides updates on delivery times.
WHY I MAY BE ASKED TO GIVE MY SOCIAL SECURITY NUMBER?
For custom clearance purposes, personal information such as your Social Security Number may be required at the time of delivery by the shipping company. According to transport carriers/customs "Because the commodity of the item is fabric we must make a formal declaration to U.S customs. This formal declaration requires that the importer pay U.S customs duties and taxes. Cover-Tech Inc. takes the cost of these custom fees at the time of purchase and processes the custom fees via our account with the carrier. The reason the carrier requires the Social Security Number is because the customs entry is done using the U.S importer's name and information. The Social Security Number would provide U.S customs with the evidence that the importer is a legal resident of the U.S and is permitted to import goods. Every entry done for a U.S importer is driven by their unique IRS or Social Security Number."
COVER-TECH PAYMENT METHODS
HOW CAN I PAY MY ORDER
All sales FOB Woodstock New Brunswick, Canada. Payment in full prior to shipping order. Payment methods are Visa, MasterCard, cheque, money order, wire transfer, or PayPal. Unless a charge account is setup.
DO YOU DO FINANCING?
Currently unavailable.
DEPOSIT
For larger amount of order, we might ask for deposit.
COVER-TECH PRICE INFORMATION
IS THE PRICE LISTED IN CANADIAN DOLLAR (CAD) OR US DOLLAR (USD)?
All prices listed are in Canadian Dollar unless specify otherwise.
For US customers, we recommend you to fill out the request a quote form so we can give you quote in USD.
IS TAX AND/OR SHIPPING INCLUDED IN THE PRICE LISTED?
No, Sales tax extra where applicable:
Sales tax for Canadian Customers:
AB 5%, NT 5%, QC 5%, NB 15%, BC 5%,ON 13%, SK 5%. NF 13%, MB 5%. PE 15%, YK 5%, NS 15%
Sales tax for US Customers:
No sales tax on US shipments
Shipping cost varies depending on location.
IS THE PRICE FOR RESIDENTIAL AWNING ONLY FOR FABRIC?
No. The price is for the awning set, not just the fabric.
PRICING FOR STORAGE CONTAINERS
We recommend you to contact us by filling out the request a quote form on our contact us page to better assist you with detailed information, prices, discontinued product on sale and shipping cost. You can always call us at our toll free number 1-888-325-5757 at anytime during our office hours for faster response.
WHERE CAN I SEE THE PRICE FOR RV AWNING?
All RV Awnings prices can be downloaded on our RV Awning page for each category in PDF Format.